Delivery & Returns

Due to the bespoke nature of our products, delivery is subject to stock availability. If we do not have enough stock to fulfil your order, we will notify you by telephone or email. In this instance, we can order the piece for you, offer an alternative piece that is in stock or cancel your order. We will do everything we can to fulfil your order as quickly as possible.

 

Payment

 Payment will be debited from your card when we confirm your order by email.

 

Delivery

Delivery with full insurance cover is complimentary on every order as well as branded, luxury packaging.
Import duties and taxes, if applicable are an additional cost payable by you. They are calculated according to your shipping destination, at the Check Out page.

For security reasons, we are unable to deliver PO Boxes, freight forwarding addresses or multiple addresses.

Once we have confirmed your order, you will receive an email confirmation and we will aim to deliver within 14- 21 days.

 

On delivery, a signature is required so please ensure you or a named representative is available at the delivery address to receive the order and sign for it. ID may need to be shown. If no one is available to take receipt of the order then we will contact you to reschedule delivery. We do not leave orders in a pick-up location, a designated safe place or with a neighbour, unless specified by you.

 

Christmas delivery & click and collect service

International orders with stocks to be placed by 2nd December